Delivering Happiness Summary


Watch the summary

Watch this video to see how Tony Hseih and his gang took Zappos all the way from $0 to $1 billion in revenues in less than 10 years.

Where can you get more information on the book?

I’m glad you asked. This is one of the most inspiring business stories I’ve read in a long time, and I hope you’ll consider taking a deeper dive into the book.

You can find out more on the Delivering Happiness site here:

And you can buy a copy of the book here:

  • Meg
    good summary.
  • scottsauce
    What I think is really amazing about Tony is that he acted on what many businesses already know: it takes more to gain a new client than to keep an existing one; unhappy employees cost companies billions of dollars; people want to know you care... He just put dollar figures to those realities, e.g. it will cost the company far more than $2,000 to keep an unhappy employee, so the buyout makes tremendous financial sense!

    I will say that part of what I saw in the story of Zappos is that building a business takes total commitment and a ton of cash. I wonder how many stories like Tony's (selling off the penthouse flat) end in bankruptcy for the company... I went to the 'book' site you noted above, and found an archive video from Inc. that interview Tony - and he readily admits that luck is certainly a part of success (though he then qualifies that with the old, "you make your own luck.")

    In any case, to me the biggest take away from this book is that really caring about people - customers and employees - is really the BEST way to build a business. It is obvious that Tony - as a student of people - has gone to great lengths to understand people, their motivations, and their needs...and that is the type of extremely hard work most businesses never do.

    Thanks, Steve, for your hard work in all of this!
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